Careers

This role is critical in ensuring contract compliance, service delivery accuracy, and operational efficiency. Acting as the key link between transport operations, administration, and the customer, the Operations Contract Coordinator plays an essential role in maintaining high service standards and customer satisfaction.

Key Responsibilities

Freight Tracking

• Capture photos of customer labels and enter all freight details into tracking spreadsheets
• Photograph paperwork and freight for non-standard connotes, recording dimensions and weight and emailing relevant information
• Scan Northline connotes, print and match labels, and label freight accurately
• Record inbound freight with no destination, emailing photos of paperwork, freight, and connotes
• Record return pallets requiring processing through S2, cross‑checking all entries with paperwork
• Manage return cartons requiring customer labels, including printing, labelling, and placing into customer collections

Operational Assistance

• Respond to freight and delivery enquiries

• Create freight manifests, including separate manifests for each destination
• Scan cartons and load freight into cages, ensuring freight is staged and loaded with the correct location tape
• Load trailers in accordance with safety and operational requirements
• Complete load plans, clearly identifying Dangerous Goods (DG) placement
• Process Proof of Delivery (POD) documentation once received from drivers

About You

You are proactive, organised, and thrive in a transport or logistics environment where accuracy and coordination are critical.

You will bring:

• Strong organisational and time management skills
• Exceptional attention to detail and administrative accuracy
• Excellent verbal and written communication skills
• Ability to problem‑solve and prioritise under pressure
• Experience in transport and or customer relationship management
• Proficiency in Excel and transport management systems
• Knowledge of Chain of Responsibility (CoR) and road transport regulations
• Current and valid forklift licence (LF) required for the role.

Northline’s Benefits

• Learning, training and development support – Northline believe in the people we hire. We offer training in leadership, communication, self-development and job-specific courses. We pride ourselves that we promote from within, offering great opportunities for career progression.
• Employee recognition programs -  Recognising individuals, supervisors and teams that encompass Northline’s values and have provided an outstanding contribution to the operations.
• Wellness and benefits programs – Such as our Employee Assistance Program, offering our teammates support, when they need it. Northline’s benefits program offers discounts on travel, fitness and health, sports and entertainment, automotive, gifts and more!
• Regular team building!

Who is Northline?

Northline is an experienced Australian-based, global logistics business with an industry-leading national network and an international reach into more than 100 countries.

Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.

At Northline we believe our people are one of our greatest assets. We are a progressive Australian family owned business, we are proud of what we achieve, and we like to recognise and reward those who go above and beyond!

That’s why, we are, Australia’s Global Logistics People.

Northline and its people help to ensure a safe workplace for all employees. Candidates will be required to pass a pre-employment medical that incorporates a drug & alcohol screen, as well as a police clearance.